Contents


1. Bank feed set up

1.1 Navigation

1.2 Clear Books Consent

1.3 Add feed

1.4 Third party consent

1.5 Select your bank

1.6 Select your accounts

1.7 Link the feed to your Clear Books bank accounts

2. Bank feed FAQs

2.1 Why can’t I find my bank?

2.2 Why do I keep getting an error with credentials even though I know I have entered them correctly?

2.3 Why is there an error when I connect my NatWest/ RBS Bankline account?

2.4 Can I import my historic transactions?

2.5 How do I refresh my feed?

2.6 What is the difference between a pending and posted transaction?

2.7 When will the feed start importing posted transactions?


1. Bank feed set up


Integrate your Clear Books account with your bank to quickly and easily import your bank transactions using bank feeds. The bank feed integration is a service provided through a third party called Plaid.


This section describes how to set up the integration, how to add a bank feed and finally, how to link the feed to a Clear Books bank account. 


If you have already set up bank feeds and would just like to add an additional bank feed, you can skip to '1.3 Add feed' after navigating to the bank feed menu.

1.1 Navigation


To set up your first bank feed, navigate to the Money > Bank accounts menu and once there click on the Manage bank feeds button




Read the initial introduction on how the bank feeds work, and then read and accept the Consent.



1.3 Add feed


Now you can begin setting up your first bank feed; click on the Add feed button.



A pop up will appear explaining that you are giving consent to Plaid, our third party provider, to access your bank data and share it with Clear Books. Click Continue.


Your consent will last for 90 days, and Clear Books will prompt you when you need to provide consent again. 



1.5 Select your bank


Select your bank. Select your bank’s logo if you have a business account with that bank. Specific instructions for that bank will be displayed - verify that the correct account type is shown, and if you have a different account type than is shown, you may need to search for it.

 

If your bank’s logo is not shown, search for it by name.


 

After selecting your bank, you will see instructions from your bank. Each bank’s instructions will be a bit different; this will usually open in a new browser tab or window, or may require you to also use your bank’s mobile banking app.

 

Follow the instructions provided by your bank to complete their authentication process.

 

Depending on your bank, they may require you to complete additional steps, such as selecting the accounts you'd like to share access for, enter an SMS they send you, enter your card PIN, or to use your card reader device.  Some banks even let you add a short description for your own reference.

 

Once this is done return to Clear Books.

1.6 Select your accounts


Your accounts will be displayed, similar to the image below, but in a colour similar to that of your bank’s brand. Again, select the accounts you would like to set up the feed for. Click Continue to complete.



You will then be sent back to a linking page to link your feed to a Clear Books bank account. 


Select your 'bank account' and a 'start date for transactions' for all feeds and then click Link. If you don't have a Clear Books bank account set up to link to the feed, select the 'Add new account' option in the Bank account drop down field.


If you know you have a Clear Books account already set up but don't see it in the list to link, it may be linked to another feed. Please contact support if you need help.



You will be returned to the Manage bank feeds page and your feeds are displayed. Once established the feed will automatically update four times a day. 


When the feed has been successfully added, a statement will be imported into Clear Books and appear on the Money > Bank accounts menu. Click on the statement to begin explaining the transactions.


To learn more about explaining transactions, see the guides in the folder below: 


Explaining Transactions


2. Bank feed FAQs


2.1 Why can’t I find my bank?


Our partner through which we bring you these bank feeds is working hard to support more financial institutions every day. If there are any specific ones you are looking for that aren’t supported, please let our support team know.  

2.2 Why do I keep getting an error with credentials even though I know I have entered them correctly?


  1. This could be that the type of feed you are trying to add is incorrect (such as a personal feed with business credentials). If you have tried the correct feed and still cannot add your feed contact support.

  2. There may be a problem with your credentials. Try logging into your online banking portal to confirm they are correct. If you cannot login to your portal, contact your bank to discuss further.  

  3. If you can successfully login to your portal. Please try to create the feed in incognito/privacy mode on your browser. If this fails, contact support.

2.3 Why is there an error when I connect my NatWest/ RBS Bankline account?


Error: No valid bank accounts. 


NatWest/ RBS Bankline users must assign Third Party Provider privileges to a new role by following Section 3. For Bankline administrators – setting up users for Open Banking TPP Services of their documentation.


Using Bankline with Open Banking Third Party Provider (TPP) Services

2.4 Can I import my historic transactions?


Yes.  Historic transactions will be imported for transactions with a date on or after the start date you chose for the feed when linking the feed to your Clear Books bank account.  

2.5 How do I refresh my feed?


Your feed refreshes automatically and does not require any manual intervention.


Our bank feed provider check the bank's API 4 times per day for any changes. This may be new pending transactions, or pending transactions changing to posted, or both. The time at which these checks happen depend on the bank, the banks will decide their own limits on the amount data being processed to prevent overload.

Any change detected in one of these 4 checks will alert us, at which point we fetch the new or changed data from our bank feed provider. We will only import transactions that have been marked as posted by the bank.

2.6 What is the difference between a pending and posted transaction?


When transactions are imported into Clear Books via bank feeds, the transaction dates shown on the imported statement are the posted dates.


There are two states for transactions: pending and posted.


Pending transactions are when an authorisation is taken for a sum of money. The date this occurs is also referred to as the ‘transaction date’. The ‘transaction date’ could represent the date a card was used to make a purchase at a shop. The transaction may show in your mobile/online banking statement as a pending transaction or within a separate part of your online banking portal titled pending transactions or similar. 


Posted transactions are when the money has been collected for a pending transaction. The transaction will change from a pending to a posted state. The date on which this happens is also referred to as the ‘bank date’. It is described as ‘the money leaving the account’ which means the transaction is only posted once the money is sent to the acquirer. 


Some banks may add the ‘transaction date’ in the text description for each transaction. The date of the transaction will always be the posted date.

Some banks will only move a transaction from a pending to posted state at the start of the next business day, which may fall after a weekend or other extended break. Our bank feed provider will not receive this information until the transactions are posted and so some transactions may appear later than expected.

2.7 When will the feed start importing posted transactions?


Immediately, if you’ve linked the feed to a Clear Books bank account.


Technical support is available from Monday to Friday, 9 - 5.


Contact Clear Books Support


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