This guide shows how to manually record a customer refund, however, for those explaining the refund from an imported bank statement, just follow steps 4 & 5.

Step 1.


Navigate to Money > Bank accounts.

Bank accounts

Step 2.


Click on the Money out link beside the appropriate bank account.

moneyoutrefund

Step 3.


Fill in the details of the Money out form and hit the Explain money out button.

refundmoneyout

Step 4.


On the Explain Transactions page select the Refund tab.

refundtab2

Step 5.


Enter the details of the refund and click the Add new transaction button.

explainrefund