How to Share a Screenshot with Clear Books Support

To help our team resolve your query faster, a screenshot is often the best way to show us exactly what you’re seeing. Here is how to capture your screen on any device.

On a Computer (Best for Browser Issues)

Windows 10 & 11

• The Best Way: Press Windows Key + Shift + S.

• Select the "Full Screen" icon at the top of the menu.

• Once captured, you can Paste (Ctrl + V) the image directly into your support ticket or email.

macOS (Apple)

• Full Screen: Press Command (⌘) + Shift + 3.

• The screenshot will save to your Desktop as a file named "Screen Shot [Date]". You can then attach this file to your support ticket.

Chromebook

• Press Ctrl + Show Windows (the key with a rectangle and two lines).

• Your screenshot will be saved in your Downloads folder.

On a Mobile Device (Best for the App)

iPhone & iPad

• No Home Button: Press the Side Button and Volume Up button at the same time.

• With Home Button: Press the Side (or Top) Button and the Home Button at the same time.

• The image is saved automatically to your Photos app.

Android

• Press the Power and Volume Down buttons simultaneously.

• The image will be saved in your Gallery or Google Photos app.

3 Tips for a Perfect Support Screenshot

1. Include the URL: If you are using Clear Books in a web browser, please try to include the address bar (URL) at the top. This helps us identify exactly which page or report you are viewing.

2. Don’t Crop Too Much: While it’s tempting to zoom in on an error message, seeing the "bigger picture" helps us check for navigation issues or settings that might be causing the problem.

3. Redact Sensitive Info: If your screenshot contains sensitive bank details or private contact info that isn't relevant to the issue, feel free to use your device's "Markup" tool to scribble over it before sending.

Ready to send? Simply attach the file to your reply or paste the image directly into the support chat/ticket box!