Under Open Banking regulations, for security reasons, the banking login authentication for bank feeds is only valid for 90 days. This means that before the 90 day period ends, the bank account holder will need to reauthenticate to continue using the bank feed without interruption.


A “Feed access expiring” message will be displayed two weeks in advance to alert you of the upcoming authentication expiry, and if it expires your feed will stop and a “Feed disconnected” message will be displayed.  The steps to reauthenticate are the same whether it is about to expire, or has already expired.

Step 1. 

Navigate to Money > Bank Accounts, you will see a prompt message indicating the feed access expiring or expired. Click on either the Feed Access Expiring link, or the Manage Bank Feeds button.

Step 2.

Choose the bank feed you wish to reauthenticate, and click on Reauthenticate to renew your consent with our third party provider, Plaid.

Step 3.

You will be taken to your bank's secure login screen; follow their instructions to complete the reauthentication and renew your consent. 


Please note: the steps will vary between banks.

Once completed, you will be redirected back to Clear Books where the bank feed will continue to work as per usual with the renewed authentication for the next 90 days.

Technical support is available from Monday to Friday, 9 - 5.

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