Status last updated 29/09/2020.
This page displays the status of all known bank feed problems as confirmed by our providers.
Latest Fixes/Releases
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Current Issues
The following bank feeds are facing technical difficulties which are preventing users from connecting to the feed or from receiving new transactions. We are working with our partners to correct this as soon as possible and will update this status accordingly.
- Metro Bank Direct Feeds - Date reported, 17/09/2020. There is currently an issue affecting all customers who have set up a feed within their Metro Bank app. New transactions are not being imported into Clear Books. We will update this page as soon as this is resolved.
American Express - Date reported, 08/04/2020. It was brought to our attention that there is an intermittent connection issue with American Express. The following steps below can assist with this:
Login to https://www.americanexpress.com/
Click on Account Management
Click on Card Management
Click on Manage Partner Permissions
See the Revoke Consent -> Expand the Consent -> Click On Disconnect -> Confirm The Disconnect
All other bank feeds are functioning as normal.
For more information on our bank feeds please see our handy FAQs.
Bank Feeds FAQs
As alternative, transactions can be imported using our bank import tool.
How to import a bank statement
Technical support is available from Monday to Friday, 9 - 5.
We also welcome you to visit our Community to view our latest news & updates, raise new ideas, find answers to common problems, ask new queries and speak to other Clear Books users and employees.