To re-connect your legacy feed please see the guide below:

How to reconnect a legacy bank feed 

If you are adding a new feed please see the guide below:

How to setup automatic bank feeds 

To stay up to date with all the latest bank feed issues please see our bank feed status below:

Bank feed status

Why can’t I find my bank?

Our partner through which we bring you these bank feeds is working hard to support more financial institutions every day. If there are any specific ones you are looking for that aren’t supported, please let our support team know.  

Why do I keep getting an error with credentials even though I know I have entered them correctly?

  1. This could be that the type of feed you are trying to add is incorrect (such as a personal feed with business credentials). If you have tried the correct feed and still cannot add your feed contact support.

  2. There may be a problem with your credentials. Try logging into your online banking portal to confirm they are correct. If you cannot login to your portal, contact your bank to discuss further.  

  3. If you can successfully login to your portal. Please try to create the feed in incognito/privacy mode on your browser. If this fails, contact support.

Why is there an error when I connect my NatWest/ RBS Bankline account?

Error: No valid bank accounts. 

NatWest/ RBS Bankline users must assign Third Party Provider privileges to a new role by following Section 3. For Bankline administrators – setting up users for Open Banking TPP Services of their documentation.

Using Bankline with Open Banking Third Party Provider (TPP) Services

Can I import my historic transactions?

Yes.  Historic transactions will be imported for transactions with a date on or after the start date you chose for the feed when linking the feed to your Clear Books bank account.  

How do I refresh my feed?

Your feed refreshes automatically and does not require any manual intervention.

Our bank feed provider check the bank's API 4 times per day for any changes. This may be new pending transactions, or pending transactions changing to posted, or both. The time at which these checks happen depend on the bank, the banks will decide their own limits on the amount data being prrocessed to prevent overload.

Any change detected in one of these 4 checks will alert us, at which point we fetch the new or changed data from our bank feed provider. We will only import transactions that have been marked as posted by the bank.

What is the difference between a pending and posted transaction?

When transactions are imported into Clear Books via bank feeds, the transaction dates shown on the imported statement are the posted dates.

There are two states for transactions: pending and posted.

Pending transactions are when an authorisation is taken for a sum of money. The date this occurs is also referred to as the ‘transaction date’. The ‘transaction date’ could represent the date a card was used to make a purchase at a shop. The transaction may show in your mobile/online banking statement as a pending transaction or within a separate part of your online banking portal titled pending transactions or similar. 

Posted transactions are when the money has been collected for a pending transaction. The transaction will change from a pending to a posted state. The date on which this happens is also referred to as the ‘bank date’. It is described as ‘the money leaving the account’ which means the transaction is only posted once the money is sent to the acquirer. 

Some banks may add the ‘transaction date’ in the text description for each transaction. The date of the transaction will always be the posted date.

Some banks will only move a transaction from a pending to posted state at the start of the next business day, which may fall after a weekend or other extended break. Our bank feed provider will not receive this information until the transactions are posted and so some transactions may appear later than expected.

When will the feed start importing posted transactions?

Immediately, if you’ve linked the feed to a Clear Books bank account.

Technical support is available from Monday to Friday, 9 - 5.

How to contact support within Clear Books

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