Clear Books will automatically backup your data on a daily basis, but you can also request backups to be emailed directly to your email address. The backup is encrypted and in a .CBO format, therefore this file can only be read by the Clear Books system.
Please Note: The encrypted backup file does not include any attachments.
Due to the migration of Clear Books to AWS how we handle backups has changed. If you have any problems with restoring your account, please call the Support team on 0203 475 4744 or email firstname.lastname@example.org
Navigate Tools > Export > Backup.
Select Create Restore Point to queue the backup to be emailed as a .CBO file to the address saved in Settings > Organisation within an hour.
The restore point will be saved in the Available Restore Points section, and it can also be uploaded locally by using the Restore From File option.
Technical support is available from Monday to Friday, 9 - 5.
We also welcome you to visit our Community to view our latest news & updates, raise new ideas, find answers to common problems, ask new queries and speak to other Clear Books users and employees.